The leadership development system for emerging Ops Leaders, Senior Team Members, and Kitchen Coordinators at CFA Roanoke and Champions Center. Learn the skills. Build the character. Lead the team.
Each week ends with a knowledge check, real-world application, and a sign-off from your developer before the next week unlocks.
Craveable food, fast and accurate service, and a welcoming environment. Master the foundation that wins guests every shift.
SERVE and HEART, lived out every day. Build the character below the line that drives everything visible above it.
How the gears connect. Read visual indicators. Spot bottlenecks before they slow the system down. Lead in real time.
Five stages. Front of House and Back of House share the same path — with role-specific development plans at each stage.
Walk through the trainee experience, see how the full system fits together, and look inside the content editor.
Click through the full first-week experience: WHED, KRAs, SERVE and HEART, with quiz and sign-off checklist.
The full system at a glance. Trainee view, Developer view, Admin view, and how data flows between them.
See how content gets edited and previewed across web, PDF, and audio — single source of truth.