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Lesson 1 — Customer Care

Winning Hearts Every Day

One of your key jobs is to execute the WHED strategy on every shift.

Operational Excellence Craveable Food Fast & Accurate Service Welcoming Environment

2nd Mile Service Personal Proactive Generous

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Week 1a Study Packet

12 pages · 1.2 MB · Updated today

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PDF

Full Ops Leader Packet

94 pages · 8.4 MB · All 9 weeks

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Week 1a Audio Version

28 min · 26 MB · Listen in car

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